Your Privacy When Using Our Website and Online Services 

When you visit our website or use an online service, we may collect information to respond to your requests, administer programs, maintain website security and improve our services. 

Online Forms and Inquiries 

Information submitted through our website forms is used for the purpose identified when the information is collected, such as responding to your inquiry or processing a registration. 

Please do not submit personal health information, medical details or other sensitive information through general website contact forms or social media.

These channels are not intended for the secure exchange of health information. 

If you need to discuss a health concern or share personal health information, please contact FHC through an approved clinical communication channel. 

Cookies and Website Analytics 

Our website may use cookies, analytics tools and similar technologies to support website functionality, security and performance and to understand how visitors use our services. 

These technologies may collect technical information about your device and website activity. Where available, you may manage cookies through your browser or device settings. We obtain consent where required by law. 

Social Media and External Websites 

FHC may use social media and provide links to external websites to share information about our programs and services. 

These third-party platforms may collect information under their own privacy policies. We encourage you to review their privacy practices before providing information. 

Electronic Communications 

FHC may use your contact information to communicate about your care, requested services, programs, events and other organizational activities where authorized. 

Where required by Canada’s Anti-Spam Legislation (CASL), we obtain consent before sending promotional or other commercial electronic messages. 

You can unsubscribe from optional electronic communications at any time by using the unsubscribe instructions provided or contacting FHC. 

Unsubscribing from optional communications does not prevent FHC from contacting you about your care, requested services, safety matters or other communications permitted or required by law. 

For more see FHC’s Online Properties and Electronic Communications Policy below: