Client Rights

As a client, you have the right to:

  • Confidentiality and privacy relating to your visit and your health records
  • Access and review your health records through our Privacy Officer
  • Understand medical treatment relating to the diagnosis, prognosis and risks of treatment associated with the conditions affecting your health
  • Seek a second opinion
  • Refuse or discontinue a treatment, service or support
  • Respect for your personally held values and beliefs
  • Expect a high quality of care by health professionals employed by FHC
  • Expect to receive service in a safe and secure environment
  • Be informed of any fees (if fees are charged for service) and schedule before service is started

Client Responsibilities

As a client, you have the responsibility to:

  • Arrive for scheduled appointments and programs on time
  • Cancel or call ahead if you cannot attend your appointment or program
  • Treat all staff, volunteers and other clients with respect
  • Ask questions about your health care and treatment
  • Inform your health care provider of any changes in your health status
  • Inform us of any changes to your contact information
  • Follow the treatment plan developed by you and your health care team

If you think we have violated your rights, please contact our Management Team,
or you can contact the Information and Privacy Commissioner of Ontario: (416) 326-3333