At Flemingdon Health Centre, we take your privacy seriously. We are committed to ensuring that staff and clients understand the importance of privacy rights and obligations.


The Personal Health Information Protection Act (PHIPA) balances an individual’s right to privacy with the need of health care providers to access and share this information. PHIPA gives an individual the ability to control how his/her own personal health information is collected, used and disclosed.

Personal Health Information (PHI)

We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include your name, date of birth, address, health card number, health history, records of your visits to Flemingdon Health Centre and the care that you received during those visits. Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.

How PHI is Protected

  • We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.
  • We conduct audits and complete investigations to monitor and manage our privacy compliance.
  • We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to.

How PHI is Used and Shared

We use and disclose your personal health information to:

  • treat and care for you
  • get payment for your treatment and care (from OHIP, WSIB, your private insurer or others)
  • plan, administer and manage our internal operations
  • conduct risk management and quality-improvement activities (such as client satisfaction surveys)
  • teach new health care providers and for education of current providers
  • conduct research (chart review)
  • compile statistics
  • comply with legal and regulatory requirements, and fulfill other purposes permitted or required by law

Your Choices

You may access and correct your personal health records or withdraw your consent for some of the above uses and disclosures by contacting us (subject to legal exceptions).

Contact our Privacy Officer

Call: 416-429-4991