Client Rights & Responsibilities

Client Rights

As a client, you have the right to:

• Confidentiality and privacy relating to your visit and your health records
• Access and review your health records through our Privacy Officer
• Understand medical treatment relating to the diagnosis, prognosis and risks of treatment associated with the conditions affecting your health
• Seek a second opinion
• Refuse or discontinue a treatment, service or support
• Respect for your personally held values and beliefs
• Expect a high quality of care by health professionals employed by FHC
• Expect to receive service in a safe and secure environment
• Be informed of any fees (if fees are charged for service) and schedule before service is started

Client Responsibilities

As a client, you have the responsibility to:

• Arrive for scheduled appointments and programs on time
• Cancel or call ahead if you cannot attend your appointment or program
• Treat all staff, volunteers and other clients with respect
• Ask questions about your health care and treatment
• Inform your health care provider of any changes in your health status
• Inform us of any changes to your contact information
• Follow the treatment plan developed by you and your health care team